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Security
: The security of the house shall be paramount. (a)
No keys shall be lent or used by any other person other than Stephen Cox & Assistant (b) No details shall be passed by
him to any third party re. the house or its contents or movements of client. (c) No person shall be permitted to enter the
house when the painter is there unless specific authorisation has been left by the client. (click
here for page on: Home Security & Peace of Mind) -
References Two shall be supplied to client if requested prior
to client accepting our quotation.(click here for page on: Clients Testimonials )
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Conduct: Shall at all times so order our
conduct as to uphold our integrity, and to carry out work in accordance with good practice and recognised standards achieved
in the neighbourhood in over 26 years practice and at all times pay particular regard to the maintenance and observance of
this Code.
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Quotation: (i) No work is undertaken on
a verbal basis but written quotation. (ii) This shall itemise all works required by the client. (iii) The Quotation is the
price to be paid. (iv) Any discounts or preferred terms shall be listed at the time. (v) If the work shall be of such a nature
as to preclude the submission of a quotation for the entire job then a day rate shall be offered. (v) If acceptable the client
shall sign the booking slip and deliver together with the deposit.(click here for page on::
Our Quotations)
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Price/Payment: The quotation given is the
price to be paid with (a) 33% deposit at commencement and balance on completion. (b) No discounts or deviation from the quotation
shall be undertaken after acceptance; (c) any discount/preferred terms are stated in the original quotation.
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Deposit If client cancels work prior to
or during work then deposit is retained. If client cancels or postpones work during progress then a portion of the balance
will also be paid by client according to amount of work completed by mutual agreement. If painter has to cancel prior to start
deposit is returned in full.
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Day Rate: In such cases, prior to the commencement,
the client should be informed of the day work rates for labour and materials; day-work sheets and/or fully costed time-sheets
should be presented to the client if so requested.
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Guidance Sheet: With the Quotation the
client shall receive a Guidance Sheet itemising advice for the smooth running of the work, storage of materials/eqpt., best
practice and mutual convenience.
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Inspection: The client shall inspect the
work daily to ensure everything is proceeding to his/her wishes.
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Check: At start of work the client shall
arrange with the HousePainter a check re. extant opening windows, marks, general appearance/condition of working area .
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Clearing: Please remove from working area
ornaments, pictures, curtains, furniture etc in readiness for the start date (bulky/heavy items it should be possible to retain
in situ if you cover them).
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Specification: (a) We shall always recommend
to the client a method of treatment suitable to the task in hand. We shall faithfully abide to the terms of our recommendation.
(b) We shall recommend materials suitable for the job. (c) Materials will be used in compliance with manufacturers recommendations.
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Tidying: On completion the area is tidied:
room vacuumed (or drive/path swept), windows cleaned, and all our debris is removed from site
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Additional Works: Any works required by
client additional to original Quotation & Schedule of Works will be quoted for in writing. This refers to (a) repairs/problems
with structure etc not noticed when quote was given/found during progress of work and (b) additional works/extras client requires
added on during work.
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Other matters: We are not to be expected, without financial
compensation, to rectify matters which are not our responsibility.
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Timing: We shall advise
of the approximate duration/completion date of work.
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Storage/Access: We shall advise requirements re: access times,
water & power, storage of materials & equipment.
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Colour charts: Of the HousePainter’s standard
selection shall be supplied free to the client. (click here for page on::
The Materials We Use)
